Our services

We take an evidence-based and pragmatic approach to maximise the quality of practitioners’ clinical interactions. Problems arising in these interactions are current priorities for many healthcare organisations. These include aggression in the clinical workplace, poor staff relationships, communication skills, and consumer dissatisfaction. Here are examples of what we can do.

Consultancy

• review of organisational structures and efficiency around staff training and support
• development of policies and procedures
• staff morale, including absenteeism, staff turnover, work environment analyses
• training supervision and support needs evaluation
• environmental assessment and design
• review and design of audit system

Training

• design and delivery of educational and training programs
• tailored for students and practitioners at different levels
• stand-alone internet-based programs
• peer and expert support and supervision of on-line learning
• integration of internet based learning with the organisation’s educational and training resources
• train the trainer courses
• on site workshops of on-line assessment of learning

Evaluation

• training outcome assessment
• effectiveness of policies and procedures
• assessment and reach of new training and other interventions
• resourcing and cost-effectiveness
• review of literature/research synthesis
• ‘reach’ and targeting and fitness for purpose of training and other organizational initiatives

Our expertise in training is founded on extensive experience in program design and delivery. Our SvesOS model provides a proven framework for ensuring training meets the needs of particular organisations whilst being evidence-based and conceptually coherent. We use all available media for program delivery from face-to-face through ‘pocket guides’ to information communication technology. We have published the highly successful results of combining traditional and innovative methods, including use of the www for achieving wide reach in a cost-efficient way for training in core issues around clinical communication.

Our consultancy and evaluation draws on our extensive multidisciplinary experience across the spectrum of research and audit methods, using psychometric methods, statistical analysis of numerical and survey data, interviews, and documentary analysis at multiple levels within complex organisations. We find that most project reports need several sorts of evidence, including user perspectives, to be an effective analysis of the problem. Our SvesOS model provides an efficient framework for strategic data acquisition and constructive synthesis.